1. Introduction
Welcome to Unvento ("we," "our," or "us"). We operate Georgia's premier event planning marketplace, connecting clients with venues, catering providers, and equipment suppliers across the country.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date. Any changes or modifications will be effective immediately upon posting, and you waive the right to receive specific notice of each such change.
2. Data We Collect
We may collect information about you in a variety of ways depending on how you interact with the platform:
- Personal Data: Name, email address, phone number, and billing address that you voluntarily provide when registering or making a booking.
- Event Data: Information about the events you plan, including event type, date, guest count, location preferences, and service requirements.
- Payment Data: We collect data necessary to process your payment, such as your payment instrument number. Payment data is processed by certified third-party processors and is not stored on our servers.
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages, collected automatically when you access the platform.
- Communications: Records of your correspondence with us or with vendors through our messaging system.
3. How We Use Data
We use the information we collect to:
- Create and manage your account and facilitate bookings between you and vendors.
- Process payments and send related transactional communications (confirmations, receipts, reminders).
- Respond to your inquiries and provide customer support.
- Send you marketing and promotional communications (with your consent, and with an easy opt-out).
- Improve, personalise, and expand our platform and services.
- Monitor and analyse usage and trends to improve your experience.
- Detect, prevent, and address technical issues, fraud, or abuse.
- Comply with legal obligations under Georgian and applicable international law.
4. Data Sharing
We do not sell your personal data. We may share information in the following limited circumstances:
- Vendors: When you make an inquiry or booking, relevant contact and event details are shared with the vendor to fulfil the service.
- Service Providers: We share data with trusted third parties who assist us in operating the platform (payment processors, hosting providers, analytics tools, email delivery services). These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information where required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Cookies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
- Essential Cookies: Required for the platform to function correctly (session management, cart storage).
- Analytics Cookies: Help us understand how visitors interact with the platform so we can improve it.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the platform may not function properly.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete or anonymise your personal data within 30 days, unless retention is required by law. Aggregated, anonymised data derived from your usage may be retained indefinitely for analytical purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for marketing purposes at any time.
- Restriction: Request that we restrict processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us at privacy@unvento.ge. We will respond within 30 days.
8. Security
We use administrative, technical, and physical security measures designed to protect your personal information. Data in transit is encrypted using TLS. Payment data is processed in a PCI-DSS compliant environment.
Despite our efforts, no security system is impenetrable. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
9. Children's Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to remove such information.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@unvento.ge
- Address: 15 Rustaveli Avenue, Tbilisi 0108, Georgia
- Phone: +995 32 200 0000
You also have the right to lodge a complaint with the Personal Data Protection Service of Georgia if you believe your data protection rights have been violated.