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To change your booking date, go to your order confirmation email and click "Manage Booking." Alternatively, contact our support team at least 48 hours before the original event date. Date changes are subject to vendor availability and may incur a rebooking fee of ₾50.

Yes. Cancellations made more than 30 days before the event are fully refundable. Cancellations 8–30 days before incur a 25% fee. Cancellations within 7 days are non-refundable. Please review each vendor's individual cancellation policy before booking.

You can add catering, equipment, or other services at any time before your event by browsing our marketplace and checking out again. All services tied to the same event date will be grouped in your confirmation. Contact us if you need help consolidating multiple orders.

All prices on Unvento are displayed excluding VAT. During checkout, an 18% VAT charge is automatically calculated and shown as a separate line item in your Price Breakdown, alongside the 3% platform service fee. The final Total includes all taxes. VAT invoices are emailed automatically upon booking confirmation and can be used for business expense claims.

No payment is taken at the time of booking request. Unvento first confirms availability with all vendors (typically within 2 hours). Once confirmed, you will receive a payment link via email. Full payment is due within 24 hours of confirmation to secure your booking.

Eligible refunds are processed within 5–7 business days back to your original payment method. The 3% service fee is non-refundable. VAT is refunded in full for qualifying cancellations. If a vendor cancels, you receive a 100% refund including all fees.

Visit our Become a Vendor page and fill out the application form. Our onboarding team reviews applications within 2 business days. Once approved, you'll receive access to the Vendor Portal where you can add your services, set pricing, manage availability, and track bookings.

Unvento charges a 10% commission on completed bookings. There are no listing fees or monthly subscriptions. You only pay when you earn. Payouts are processed within 3 business days after the event date.

Your availability calendar is managed directly from the Vendor Portal. You can block dates, set lead times, and define booking windows. Changes sync in real-time so customers always see accurate availability.

Every vendor on Unvento goes through a multi-step verification: business registration check, physical inspection of the venue (for venues), review of licenses and permits, and identity verification of the business owner. Verified vendors display a blue shield badge on their listing.

Yes. Every confirmed booking on Unvento is backed by a legally binding service agreement between you and the vendor, issued automatically through our platform. You'll receive a PDF copy via email. In the event of a dispute, Unvento acts as an impartial mediator.

Absolutely. Unvento uses 256-bit SSL encryption for all transactions. We never store card details — payments are processed via PCI-DSS Level 1 certified processors. You will never be asked for card details through email or chat — always use the secure checkout page.